In the past few years, the TCS, CEO K Krithivasan, observed an evolution in the landscape of call centers since AI technologies became more effective. Based on the article by Krithivasan, there is a likelihood that AI technology may reduce the demand for call centers, not just in Asia but also in other continents in a global view. Although there hasn’t been any direct firing yet, the big clients who have AI implemented in their businesses may shift support centers to the gist replacement shortly.
Krithivasan discussed how the technology can react, respond, and process the customer’s inquiries before they ensure them. This marks out that there is a transition towards hiring technicians and systems that are more productive and useful. While it has placed private companies in a pivotal position concerning economic and political influence, it has also raised the question of job loss, which may be relevant here for customer support and software development.
The statement from TCS’s CEO thus carries much weightage for India where a lot many are employed in the areas of IT and BPO. While there has been hype and confusion about AI’s ability to radically improve people’s lives in the short term, Krithivasan believes that its benefits will not come to the fore until we look at its real-world impacts in the long term. Besides, one factor he unveils is a worldwide skill gap for the technologically specialized population.
TCS is currently engaged in AI projects that have the accelerating droplet AI as part of the initiatives that fetched $900 million in the fourth quarter. According to Krathivasan, there is a good chance for an increase in the order flow by the end of this season.
Krithivasan observed the organization’s performance, stating that he is elated over the order book record high and the 26% operating margin in Q4 and FY24. He attributed this success stringently to the TCS model and business execution which has become a critical cornerstone of such success. Despite various global macro uncertainties, TCS will still remain here to guide and to develop innovative solution types and prospective foresight for their customers.
The AI advance generates both pros and cons for Call Centers and for the job market in the same sense. While on the positive side, it is expected to make customer service better, the downside of that too can bring in job losses. TCS‘s step towards AI falls into the second category of reacting to a situation which implies that the company accepts the fact that the technology is inevitable and will apply all the possible measures to stay ahead.
Did Microsoft Strike Gold with AI? Profits Soar After Billions Invested in Tech
In its recent fiscal Quarter, Microsoft surpassed expectations, indicating robust savings after the huge spending on AI. Apple’s performance in the stock market has been impressive with revenue reaching $61.86 billion, which has helped the company beat the forecast by Wall Street, and this rationale can be linked to its strategic focus on the artificial intelligence (AI)-driven growth in which cloud computing services are a major part.
CEO Satya Nadella told us that AI tools are driving transitions in industries by helping them undergo a new business-evolution era. The gains of the company in the division of Azure cloud computing were remarkable. There was a growth in revenue by more than 20%.
Thus, Nadella concluded his speech by emphasizing the increased adoption of AI across different areas of production as one of Microsoft’s key objectives as a company. Of significance, the rate of significant deals in the Azure stack was more than just a digit. It was a multidigit growth, proof that there is an ever-increasing prevalence of AI-powered solutions.
The latest recruitment of people who were specialists in AI from notable companies strengthens the getup’s dedication to artificial intelligence. Microsoft builds its status as the head of the AI industry via investment in OpenAI and offering high-class personnel like Mustafa Suleyman. As a number one and the other tech monsters Microsoft’s stock groups very quickly made the possibility mainly due to its artificial intelligence projects. The company has fully backed its side of the recently agreed cloud computing and AI services deal with Coca-Cola which, among other things, underscores the brand’s aspirations to grow the business through AI.
AI technology brings Microsoft great success as it does even outside its cloud server, where the recommendation engines added on LinkedIn create more efficiency for both business owners and employees. Features such as AI-driven writing tools are noteworthy in this context as they have led to many LinkedIn sessions and are also a major contributor to this increase in users’ experience and income.
As Microsoft sustains its profitable AI investment, there is no doubt that the company will hold a leadership position in the AI market domain. AI is at the brain of Microsoft; all the technological advances and strategic partnerships will bring a taste of the future as business transformations.
Can AI Actors Cry? Synthesia Makes Emotions Real for Digital Avatars
Synthesia, a startup backed by Nvidia, has raised the bar as a technology that they call “Expressive Avatars” employs AI to generate digitized avatars that can convey human emotions of happiness, grief, and frustration through textual inputs.
The invention fills the hole between virtuality and reality ejecting the necessity of cameras, microphones, actors, and so many editors in filmmaking, as we know it. Synthesia leverages a Hollywood studio in London where actors script through the green window for training in the AI system. The demo presented the power of the AI agent which reacted to the expressions typed as sad, neutral, and happy. To illustrate, the avatar used the lines, “I am happy. I am sad. I am frustrated” and for each, it delivered the corresponding emotion.
Synthesia currently has over 55,000 business clients, including many companies in the Fortune 100, who use the technology in virtual presentations and training programs.
Situated in 2017, Synthesia got $90 million from investors in the previous year which is about a billion dollars estimated value of the company. Significant investors are Accel, KP, GV, FMC, and MMC.
Synthesia aims to solve the issue of inappropriate misuse in a really effective way. For this purpose, in addition to the need for the publishers to sign up as enterprise clients to create synthetic avatars, they also need to have non-human faces and videos for the content created by artificial intelligence. Further, the moderation process covers all content generated through it to discourage the reproduction of fake news.
In terms of pricing, the company fails to disclose price-backs for its enterprise customers. But, the company installs advanced “Know Your Customer” guardrails that banks usually turn to to prevent money laundering worldwide.
Synthesia is working a step ahead by putting any global elections at risk and determining the best way to stop its system from being used as a means by opposing forces to manipulate voting outcomes. Being part of the C2PA ( Coalition for Content Provenance and Authenticity) community makes Synthesia a partner in collaboration with other artificial intelligence companies to implement content credentials with added digital watermarking for AI-related content, enabling transparency for viewers.
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